Returns & Exchanges

At GRAYL, we want you to be completely satisfied with your luxury fashion purchase. We offer a hassle-free 30-day return window for all unworn garments with original tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process and secure it to your package.

3

Prepare the Package

Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.

4

Drop Off and Track

Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing